Answers during the webinar
The participant can ask a question in the chat without waiting for manual moderation.
Room and sales · AI Moderator
AI Moderator answers questions during the webinar
A participant asks a question in the chat and AI Moderator replies based on your prepared knowledge base and the webinar content. When you're available, you can take over the conversation manually.
Benefits
What you gain with this feature
Uses the webinar transcript
Webivio creates a transcript of the recording, so AI Moderator knows the webinar content and the context of the segment currently playing.
A fast reply helps hold attention
When a participant quickly gets an answer to their question, there's less risk they'll leave the webinar.
Who it is for
Who benefits most
Automated webinar creators without a support team
Don't have anyone to answer questions during every session.
Companies running many webinar sessions
With several sessions a day, it's hard to answer every question manually.
Sales teams that want a consistent level of support
Every participant gets an answer based on the same knowledge base, no matter who is handling the chat.
How it works
Three steps to get started
- 1
Set the answering rules
Add company information, tone of voice, and answering rules. These settings apply across all webinars.
- 2
Fine-tune the webinar
Add the webinar topic, offer, pricing, and your own knowledge base, such as an FAQ or product details.
- 3
Turn on AI Moderator
AI Moderator answers questions based on the rules you set, the knowledge base, and the transcript of the segment currently playing.
FAQ
Frequently asked questions
What does AI Moderator base its answers on?
It uses your account settings, information about the specific webinar, the recording transcript, and an optional knowledge base, such as an FAQ or product details.
Can participants tell that AI is answering?
The reply appears in a private conversation with the participant. Its tone follows the settings you prepare in advance.
What happens when AI Moderator doesn't know the answer?
Following the rules in your AI prompt, it should direct the participant to contact your team rather than guess. You decide exactly how it should behave in that situation.
Is there a reply limit?
Yes. The Pro plan has a monthly reply limit tied to your account. You can check current usage in the webinar builder.
Important
Good to know before you launch
- AI Moderator replies automatically. It uses the settings, webinar transcript, and knowledge base that you prepare in advance.
- AI Moderator only answers based on the information available. When it doesn't know the answer, it can direct the participant to contact your team.
- AI Moderator is available on the Pro plan. You'll see the monthly reply limit in the webinar builder.