Less risk of missing the time slot
The reminder arrives on WhatsApp before the webinar starts, so the participant gets an extra signal about the upcoming time slot.
Notifications and sales · WhatsApp · Beta
Reminders and conversations with participants via WhatsApp
Send sign-up confirmations, pre-webinar reminders, and post-webinar messages via WhatsApp. When a participant replies, you can continue the conversation directly in Webivio.
Benefits
What you gain with this feature
A conversation after the participant replies
When a participant replies to a message, you can continue the conversation and answer their questions in Webivio.
Contact after the webinar too
After the webinar you can send another message and return to the conversation with people interested in the offer.
Who it is for
Who benefits most
Creators who want to continue the conversation after the webinar
Want to answer questions and return to the conversation with people interested in the offer.
Companies selling higher-priced offers
Want to let participants ask extra questions before making a decision.
Teams using several reminder channels
Want to complement email and SMS with reminders sent via WhatsApp.
How it works
Three steps to get started
- 1
Connect your own WhatsApp Business account
Connect the account directly in Webivio, without going through a manual setup in Meta Business Manager.
- 2
Set up automatic messages
Set the sign-up confirmation, pre-webinar reminders, and post-webinar messages. You can prepare separate content for attendees and no-shows.
- 3
Continue the conversation in Webivio
You see participants' replies and can respond within 24 hours of the last message. In the same place you can also check their webinar attendance details.
FAQ
Frequently asked questions
Do I already need a WhatsApp Business account?
No. You go through the process of connecting your own number directly in Webivio, without a separate setup in Meta Business Manager.
Does the participant see the Webivio name?
No. The participant sees your company's name and profile, because messages are sent from your WhatsApp Business account.
How long can I reply to a participant?
You can reply for 24 hours after the participant's last message. That's a WhatsApp Business rule, not a Webivio limitation.
Can I send different messages to attendees and no-shows?
Yes. You can prepare separate post-webinar messages for people who attended and for those who didn't show up.
Important
Good to know before you launch
- WhatsApp is available on the Pro plan.
- You can reply to a participant within 24 hours of their last message. That's a rule that applies to WhatsApp Business accounts.
- Messages are sent from your WhatsApp Business account. The participant sees your company's name and profile, not the Webivio name.