The AI Moderator answers participants' chat questions privately during the autowebinar.
Plan: Pro. Naming note: in the side menu, this item is called AI Assistants. In the creator, the tab is called AI Moderator. It's the same finished feature - don't confuse it with the onboarding assistant that's still in development (we don't describe that one here as finished).
What the answer is based on
- the global prompt (account level) - company, tone, rules,
- the webinar prompt - topic, offer, terms,
- the recording transcript (context around the point the participant is at),
- the knowledge base (TXT/MD files).
Response usage: the monthly limit on a Pro account is 5,000 responses per month. Usage is shown in the creator next to the webinar.
How to set it up
1. Global prompt
- AI Assistants menu (
/auth/ai-assistant). - Fill in Step 1 - Global prompt.
- Save.
2. Per-webinar configuration
- Webinar Creator -> Video -> AI Moderator.
- Set the webinar prompt and knowledge base.
- Enable the AI Moderator in the room's chat settings (a toggle in that section).
- You'll see AI responses in the panel alongside chat messages (also under Chat Messages).
The AI Assistants page also has Step 2 - Per-webinar configuration (a list / shortcuts to webinars).
What not to do in prompts
Don't have the AI guess prices or promise discounts outside the offer. Clearly describe what it must not answer.